Terms of service
At KGC Foundation, we are committed to providing accessible, high-quality support services. This policy outlines our approach to refunds and cancellations.
Our Sliding-Scale Model We operate on a pay-what-you-can model (£35-£50 per session) to ensure that financial circumstances are never a barrier to receiving support. We trust you to contribute what you are able to afford.
Cancellations and Rescheduling
- 24+ Hours Notice: Full refund or free rescheduling available
- Less than 24 Hours Notice: No refund, but we may offer rescheduling depending on circumstances
- No-Show: No refund or rescheduling
Emergency Situations We understand that genuine emergencies happen. If you need to cancel due to a medical emergency, bereavement, or other urgent situation, please contact us as soon as possible. We will work with you on a case-by-case basis.
Service Dissatisfaction If you are unhappy with your session for any reason, please contact us within 48 hours. We are committed to making things right and may offer:
- A complimentary follow-up session
- A partial or full refund
- Connection with a different counsellor or service
Donations Donations to KGC Foundation are non-refundable, as they directly support our mission to provide accessible mental health and community support services.
How to Request a Refund To request a refund, please email kgcfoundation208@gmail.com with:
- Your name and booking details
- Reason for refund request
- Preferred resolution
We will respond within 3-5 business days.
Contact For questions about this refund policy, please contact kgcfoundation208@gmail.com